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Introduction
1. Taking on the Pepsi Challenge: The Case of Indra Nooyi
Author removed at the request of original publisher
2. Who Is a Leader? Trait Approaches to Leadership
3. What Do Leaders Do? Behavioral Approaches to Leadership
4. What Is the Role of the Context? Contingency Approaches to Leadership
5. What’s New? Contemporary Approaches to Leadership
6. Leadership Development: The Case of Starbucks
7. Conclusion
8. Doing Good as a Core Business Strategy: The Case of Goodwill Industries
9. Demographic Diversity
10. Cultural Diversity
11. The Role of Ethics and National Culture
12. Managing Diversity for Success: The Case of IBM
13. Conclusion
14. A Motivating Place to Work: The Case of Zappos
15. Need-Based Theories of Motivation
16. Process-Based Theories
17. The Role of Ethics and National Culture
18. Motivation in Action: The Case of Trader Joe’s
19. Conclusion
20. Introduction
OpenStax
21. Early Theories of Motivation
22. The Hawthorne Studies
23. Maslow’s Hierarchy of Needs
24. McGregor’s Theories X and Y
25. Herzberg’s Motivator-Hygiene Theory
26. Contemporary Views on Motivation
27. From Motivation Theory to Application
28. Trends in Employee Motivation
29. Motivating Steel Workers Works: The Case of Nucor
30. Motivating Employees Through Job Design
31. Motivating Employees Through Goal Setting
32. Motivating Employees Through Performance Appraisals
33. Motivating Employees Through Performance Incentives
34. The Role of Ethics and National Culture
35. Motivation Key for Success: The Case of Xerox
36. Conclusion
37. The Process of Managerial Communication
38. Types of Communication in Organizations
39. Factors Affecting Communications and the Roles of Managers
40. Managerial Communication and Corporate Reputation
41. The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing
42. Building a Customer Service Culture: The Case of Nordstrom
43. Understanding Organizational Culture
44. Characteristics of Organizational Culture
45. Creating and Maintaining Organizational Culture
46. Creating Culture Change
47. The Role of Ethics and National Culture
48. Clash of the Cultures: The Case of Newell Rubbermaid
49. You’ve Got Mail…and You’re Fired! The Case of RadioShack
50. Understanding Communication
51. Communication Barriers
52. Different Types of Communication and Channels
53. The Role of Ethics and National Culture
54. Employee Satisfaction Translates to Success: The Case of Edward Jones
55. Conclusion
56. Managing Change
57. Negotiation Failure: The Case of the PointCast
58. Understanding Conflict
59. Causes and Outcomes of Conflict
60. Conflict Management
61. Negotiations
62. The Role of Ethics and National Culture
63. Avoiding Conflict at WorldCom: The Case of Bernard Ebbers
64. Conclusion
65. Work Group: Basic Considerations
66. Work Group Structure
67. Managing Effective Work Groups
68. Intergroup Behavior and Performance
69. Teamwork in the Workplace
70. Team Development Over Time
71. Things to Consider When Managing Teams
72. Opportunities and Challenges to Team Building
73. Team Diversity
74. Multicultural Teams
Appendix
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