17.2 Basic Concepts

Three major concepts associated with grieving are loss, grief, and mourning. Loss is the absence of a possession or future possession with the response of grief and the expression of mourning. The feeling of loss can be associated with the loss of health, changes in relationships and roles, and eventually the loss of life. After a patient dies, the family members and other survivors experience loss.^[1]

Grief is the emotional response to a loss, defined as the individualized and personalized feelings and responses that an individual makes to real, perceived, or anticipated loss. These feelings may include anger, frustration, loneliness, sadness, guilt, regret, and peace. Grief affects survivors physically, psychologically, socially, and spiritually. The grief process is not orderly and predictable. Emotional oscillation is normal and expected. There are times when the person experiencing the loss feels in control and accepting, and there are other times when the loss feels unbearable and they feel out of control.^[2] See Figure 17.1^[3] for an image of an individual experiencing grief.

Mourning is the outward, social expression of loss. Individuals outwardly express loss based on their cultural norms, customs, and practices, including rituals and traditions. Some cultures may be very emotional and verbal in their expression of loss, such as wailing or crying loudly. Other cultures are stoic and show very little reaction to loss. Culture also dictates how long one mourns and how the mourners “should” act. The expression of loss is also affected by an individual’s personality and previous life experiences.^[4]

Types of Grief

There are five different categories of grief: anticipatory grief, acute grief, normal grief, disenfranchised grief, and complicated grief.

Anticipatory Grief

Anticipatory grief is defined as grief before a loss, associated with diagnosis of an acute, chronic, and/or terminal illness experienced by the patient, family, or caregivers. Examples of anticipatory grief include actual or fear of potential loss of health, independence, body part, financial stability, choice, or mental function.^[5]

Sometimes anticipatory grief starts at the time of a terminal diagnosis and can proceed until the person dies. Both patients and their family members can feel anticipatory loss. The patient often anticipates the loss of independence, function, or comfort, which can cause significant pain and anxiety if not given the proper support. A patient may also have concrete fears such as the loss of the ability to drive, live independently, or maintain their current body image. They may also have grief regarding the loss of anticipated family experiences, such as celebrating the marriage of a child, the birth of a grandchild, an anniversary, or another significant life event. The family often starts grieving for the loss of their loved one before they die as they envision their life without their loved one in it. This type of grief has been shown to help cushion a person’s bereavement reaction.^[6]

Acute Grief

Acute grief begins immediately after the death of a loved one and includes the separation response and response to stress. During this period of acute grief, the bereaved person may be confused and/or uncertain about their identity or social role. They may disengage from their usual activities and experience disbelief and shock that their loved one is gone.^[7] See Figure 17.2^[8] for an image of a sculpture depicting acute grief.

Normal Grief

Normal grief includes the common feelings, behaviors, and reactions to loss. Normal grief reactions to a loss can include the following:

• Physical symptoms such as hollowness in the stomach, tightness in the chest, weakness, heart palpitations, sensitivity to noise, breathlessness, tension, lack of energy, and dry mouth
• Emotional symptoms such as numbness, sadness, fear, anger, shame, loneliness, relief, emancipation, yearning, anxiety, guilt, self-reproach, helplessness, and abandonment
• Cognitive symptoms such as a state of depersonalization, confusion, inability to concentrate, dreams of the deceased, idealization of the deceased, or a sense of presence of the deceased
• Behavioral signs such as impaired work performance, crying, withdrawal, overreactivity, changed relationships, or avoidance of reminders of the deceased^[9]

Acute grieving may take months and but can also take years, depending on the loss. No one ever truly gets over the loss, but there is an eventual reconnection with the world of the living as the relationship with the deceased changes.^[10]

Disenfranchised Grief

Disenfranchised grief is grief over any loss that is not validated or recognized. Those affected by this type of grief do not feel the freedom to openly acknowledge their grief. Individuals at risk for disenfranchised grief are those who have lost loved ones to stigmatized illnesses or events, such as AIDS. Mothers and/or fathers may grieve over terminated pregnancies or stillborn babies. The loss of a previously severed relationship or divorce can contribute to this type of grief because the individual may not be able to mourn openly due to the circumstances surrounding the relationship.

Complicated Grief

Complicated grief is seen in 10-20% of individuals experiencing the death of a romantic partner and with higher estimates for parents who have lost a child. According to the ELNEC, there are four types of complicated grief, including chronic grief, delayed grief, exaggerated grief, and masked grief. Risk factors for developing complicated grief include sudden or traumatic death, suicide, homicide, a dependent relationship with the deceased, chronic illness, death of a child, multiple losses, unresolved grief from prior losses, concurrent stressors, witnessing a difficult dying process such as pain and suffering, lack of support systems, and lack of a faith system. Complicated grief may require professional assistance depending on its severity. Factors that contribute to complicated grief in older adults include lack of a support network, concurrent losses, poor coping skills, and loneliness.^[11]

• Chronic Grief: Normal grief reactions that do not subside and continue over very long periods of time.
• Delayed Grief: Normal grief reactions that are suppressed or postponed by the survivor consciously or unconsciously to avoid the pain of the loss.
• Exaggerated Grief: An intense reaction to grief that may include nightmares, delinquent behaviors, phobias, and thoughts of suicide.
• Masked Grief: Grief that occurs when the survivor is not aware of behaviors that interfere with normal functioning as a result of the loss. For example, an individual cancels lunch with friends so they can go to the cemetery daily to visit their loved one’s grave.^[12]

Stages of Grief

There are several stages of grief that may occur following a loss. It can be helpful for nurses to have an understanding of these stages to recognize the emotional reactions as symptoms of grief so they can support patients and families as they cope with loss. Famed Swiss psychiatrist Elizabeth Kubler-Ross identified five main stages of grief in her book On Death and Dying.^[13] Patients and families may experience these stages along a continuum, move randomly and repeatedly from stage to stage, or skip stages altogether. There is no one correct way to grieve, and an individual’s specific needs and feelings must remain central to care planning.

Kuber-Ross identified that patients and families demonstrate various characteristic responses to grief and loss. These stages include denial, anger, bargaining, depression, and acceptance, commonly referred to by the mnemonic “DABDA.” See Figure 17.3^[14] for an illustration of the Kubler-Ross Grief Cycle. Keep in mind that these stages of  grief not only occur due to loss of life, but also occur due to significant life changes such as divorce, loss of friendships, loss of a job, or diagnosis with a chronic or terminal illness.^[15]

Denial

Denial  occurs when the individual refuses to acknowledge the loss or pretends it isn’t happening. This stage is characterized by an individual stating, “This can’t be happening.” The feeling of denial is self-protective as an individual attempts to numb overwhelming emotions as they process the information. The denial process can help to offset the immediate shock of a loss. Denial is commonly experienced during traumatic or sudden loss or if unexpected life-changing information or events occur. For example, a patient who presents to the physician for a severe headache and receives a diagnosis of terminal brain cancer may experience feelings of denial. See Figure 17.4^[17] for an image of a person reacting to unexpected news with denial.

Anger

Anger in the grief process often masks pain and sadness. The subject of anger can be quite variable; anger can be directed to the individual who was lost, internalized to self, or projected toward others. Additionally, an individual may lash out at those uninvolved with the situation or have bursts of anger that seemingly have no apparent cause. Health care professionals should be aware that anger may often be directed at them as they provide information or provide care. It is important that health care team members, family members, and others who become the target of anger seek to recognize that the anger and emotion are not a personal attack, but rather a manifestation of the challenging emotions that are a part of the grief process. If possible, the nurse can provide supportive presence and allow the patient or family member time to vent their anger and frustration while still maintaining boundaries for respectful discussion. Rather than focusing on what to say or not to say, allowing a safe place for a patient or family member to verbalize their frustration, sorrow, and anger can offer great support. See Figure 17.5^[18] for an image of a patient experiencing anger.

Bargaining

Bargaining can occur during the grief process in an attempt to regain control of the loss. When individuals enter this phase, they are looking to find ways to change or negotiate the outcome by making a deal. Some may try to make a deal with God or their higher power to take away their pain or to change their reality by making promises to do better or give more of themselves if only the circumstances were different. For example, a patient might say, “I promised God I would stop smoking if He would heal my wife’s lung cancer.”

Depression

Feelings of depression can occur with intense sadness over the loss of a loved one or the situation. Depression can cause loss of interest in activities, people, or relationships that previously brought one satisfaction. Additionally, individuals experiencing depression may experience irritability, sleeplessness, and loss of focus. It is not uncommon for individuals in the depression phase to experience significant fatigue and loss of energy. Simple tasks such as getting out of bed, taking a shower, or preparing a meal can feel so overwhelming that individuals simply withdraw from activity. In the depression phase, it can be difficult for individuals to find meaning, and they may struggle with identifying their own sense of personal worth or contribution. Depression can be associated with ineffective coping behaviors, and nurses should watch for signs of self-medicating through the use of alcohol or drugs to mask or numb depressive feelings. See Figure 17.6^[19] for an image of a patient demonstrating feelings of depression.

Acceptance

Acceptance refers to an individual understanding the loss and knowing it will be hard but acknowledging the new reality. The acceptance phase does not mean absence of sadness but is the acknowledgement of one’s capabilities in coping with the grief experience. In the acceptance phase, individuals begin to re-engage with others, find comfort in new routines, and even experience happiness with life activities again. See Figure 17.7^[20] of an image of a patient who has reached acceptance of the new reality related to his loss.

Grief Tasks

Kubler-Ross’s grief stages describe many feelings that individuals commonly experience while grieving loss. Other experts also describe the grieving process in terms of tasks that one must accomplish. These tasks include notification and shock, experiencing the loss, and reintegration.^[21]

• Notification and shock: This phase occurs when a person first learns of the loss and experiences feelings of numbness or shock. The person may isolate themselves from others while processing this information. The first task for the person to complete is to acknowledge the reality of the loss by assessing and recognizing the loss.
• Experiencing the loss: The second task involves experiencing the loss emotionally and cognitively. The person must work through the pain by reacting to, expressing, and experiencing the pain of separation and grief.
• Reintegration: The third task involves reorganization and restructuring of family systems and relationships by adjusting to the environment without the deceased. The person must form a new reality without the deceased and adapt to a new role while also retaining memories of the deceased.^[22]

As a nurse, you can greatly assist patients and families members as they move through the grieving process by being willing and committed to spending time with them. Listen to their stories, be present, and bear witness to their pain. Remember that you cannot fix everything, but taking time to assess their symptoms of grief helps you identify other resources for support.

Palliative Care and Hospice

There are specialty care areas related to the care of patients and their families experiencing loss and the grieving process. The specialties include palliative care and hospice care.

Palliative care is a broad philosophy of care defined by the World Health Organization as improving the quality of life of patients with life-limiting illnesses, as well as their family members, through the prevention and relief of physical, psychosocial, and spiritual suffering.^[23] In the United States, palliative care is further described as, “Patient and family-centered care that optimizes quality of life by anticipating, preventing, and treating suffering. Palliative care occurs throughout the continuum of care and involves the interdisciplinary team collaboratively addressing physical, intellectual, emotional, social, and spiritual needs and facilitating patient autonomy, access to information, and choice.”^[24] Palliative care focuses on comfort and quality of life but also includes continuing curative treatment such as dialysis, chemotherapy, and surgery.

Hospice care is a type of palliative care that addresses care for patients who are terminally ill when a health care provider has determined they are expected to live six months or less. Like palliative care, hospice provides comprehensive comfort care and support for the family, but in hospice, curative treatments are stopped. It is based on the idea that dying is part of the normal life cycle and supports the patient and family through the dying and grief process. It also supports the surviving family members through the bereavement process. Hospice care does not hasten death but focuses on providing comfort.

Many patients decide to receive hospice care at home with the support of family, nurses, and hospice staff, but hospice services are also available across a variety of settings such as long-term care, assisted living facilities, hospitals, and prisons. In the United States, older adults enrolled in Medicare can choose to receive hospice care and stop receiving curative treatment. It is important to remember that stopping curative treatment does not mean discontinuing all medical treatment. For example, a patient with cancer who is no longer responding to chemotherapy can decide to enter hospice care and focus on comfort and quality of life. The chemotherapy treatment will stop, but other medical care, such as blood pressure medications or antibiotics to treat infection, will continue as long as they are helpful in promoting quality of life. Medicare will also pay for all related home durable medical equipment (such as a hospital bed and home oxygen therapy equipment) and all medications related to the terminal diagnosis (including pain medications).^[25],[26] See Figure 17.8^[27] for an image of a patient receiving hospice care.

Unfortunately, instead of viewing hospice as a care option to promote quality of life and reduce suffering, many patients and their families associate hospice care with “giving up,” or as a “death sentence,” and are resistant to this type of care. For this reason, many health care teams advocate the implementation of palliative care until patients and their family members are ready to discuss hospice care.

When a patient and their family members make the decision to implement home hospice, their desire is for the patient to comfortably spend their final days in their home environment. However, if the patient’s condition later becomes challenging for family members to manage at home, it can be very difficult to consider transferring the patient to a hospice inpatient unit at that time. It is often helpful to encourage patients and family members to tour alternative care agencies when considering hospice and be prepared if this decision is later warranted.

Comfort Care

Comfort care is a term commonly used in the acute care setting that is similar to palliative care and hospice. Comfort care occurs when the patient’s and medical team’s goals shift from curative intervention to symptom control, pain relief, and quality of life. However, there is no formal admission to hospice or palliative care that can impact insurance coverage. Rather than focusing on aggressive medical intervention, the focus changes to symptom control to provide the patient with the greatest degree of comfort possible as they approach their end of life.

Ethical and Legal Considerations

End-of-life care often includes unique complexities for the patient, family, and nurse. There may be times when what the physician or nurse believes to be the best treatment conflicts with what the patient desires. There may also be challenges related to decision-making that cause disagreements within a family or cause conflict with the treatment plan. Additional challenging factors include availability of resources and insurance company policies and programs.

Despite these complexities, it is important for the nurse to honor and respect the wishes of the patient. Despite any conflicts in decision-making among health care providers, family members, and the patient, the nurse must always advocate for the patient’s wishes. Nurses should also be aware of the practice guidelines for ethical dilemmas stated in the American Nurses Association’s Standards of Professional Nursing Practice and Code of Ethics.^[28],[29] These resources assist the nurse in implementing expected behaviors according to their professional role as a nurse.

If complex ethical dilemmas occur, many organizations have dedicated ethics committees that offer support, guidance, and resources for complex ethical decisions. These committees can serve as support systems, share resources, provide legal insight, and make recommendations for action. The nurse should feel supported in raising concerns within their health care organization if they believe an ethical dilemma is occurring.

Do-Not-Resuscitate Orders and Advance Directives

Additional legal considerations when providing care at the end of life are do-not-resuscitate orders (DNR) orders and advance directives. A do-not-resuscitate (DNR) order is a medical order that instructs health care professionals not to perform cardiopulmonary resuscitation (CPR) if a patient’s breathing stops or their heart stops beating. The order is only written with the permission of the patient (or the patient’s health care power of attorney, if activated.) Ideally, a DNR order is set up before a critical condition occurs. CPR is emergency treatment provided when a patient’s blood flow or breathing stops that may involve chest compressions and mouth-to-mouth breathing, electric shocks to restart the heart, breathing tubes to open the airway, or cardiac medications. The DNR order only refers to not performing CPR and is recorded in a patient’s medical record. Wallet cards, bracelets, or other DNR documents are also available to have at home or in non-hospital settings. The decision to implement a DNR order is typically very difficult for a patient and their family members to make.^[30] Many people have unrealistic ideas regarding the success rates of CPR and the quality of life a patient experiences after being revived, especially for patients with multiple chronic diseases or those receiving palliative care. For example, a recent study found the overall rate of survival leading to hospital discharge for someone who experiences cardiac arrest is about 10.6 percent.^[31] Nurses can provide up-to-date patient education regarding CPR and its effectiveness based on the patient’s current condition and facilitate discussion about a DNR order.

Advance directives include the health care power of attorney and living will. The health care power of attorney legally identifies a trusted individual to serve as a decision maker for health issues when the patient is no longer able to speak for themselves. It is the responsibility of this designated individual to carry out care actions in accordance with the patient’s wishes. A health care power of attorney can be a trusted family member, friend, or colleague who is of sound mind and is over the age of 18. They should be someone who the patient is comfortable expressing their wishes to and someone who will enact those desired wishes on the patient’s behalf.

The health care power of attorney should also have knowledge of the patient’s wishes outlined in their living will. A living will is a legal document that describes the patient’s wishes if they are no longer able to speak for themselves due to injury, illness, or a persistent vegetative state. The living will addresses issues like ventilator support, feeding tube placement, cardiopulmonary resuscitation, and intubation. It is a vital means of ensuring that the health care provider has a record of one’s wishes. However, the living will cannot feasibly cover every possible potential circumstance, so the health care power of attorney is vital when making decisions outside the scope of the living will document.

Care of the Family

When caring for a patient who is nearing the end of life, the family members require nursing care as well. Fading away is a transition that families make when they realize their seriously ill family member is dying. Although they may have been previously told by a health care provider that their loved one would die from the illness, there is often a sudden realization their family member “is not going to get any better” when their health begins to significantly decline. With this realization comes the transition of fading away.^[32]

There are various dimensions that both patients and family members experience during this fading away process:

• Redefining: There is a shift for both patients and families from “what used to be” to “what is now.”
• Burdening: As patients become more dependent, they may feel as if they are a burden to their family–physically, financially, emotionally, socially, and spiritually. Yet, family members typically do not feel the care they are providing is a burden, but rather, “something you do for someone you love.”
• Searching for Meaning: Patients journey inward, seek spiritual reflection, and become more connected to important family members and friends. Family members may search for meaning inwardly through spiritual reflection or explore for meaning with family members and friends.
• Living Day to Day: Patients who eventually find meaning in their illness live each day with a more positive attitude. Family members who try to “make the best of it” make efforts to enjoy the limited time left with their loved one.
• Preparing for Death: Patients often want to leave a legacy. Spouses often want to meet every need of their ill spouse. Patients and family members may begin to make pre-arrangements for the funeral, as well as get their will and other financial matters in order.
• Contending with Change: Patients and their family members change roles, social patterns, and work patterns. They know the life they used to have will soon be gone.^[33]

Nurses can assist patients and family members during the fading away transition by being present and actively listening. Suggestions regarding preparation for death can be made.

Caregiver Support

Most patients with chronic illness have family caregivers that are an extension of the health care team and work 24/7/365. They typically provide 70-80% of the care at home. It is important for nurses to assess the caregiver when seeing them with the patient in the home, clinic, hospital, or long-term setting and provide encouragement. It is helpful to acknowledge their work is very difficult and to praise them for their efforts.^[34] See Figure 17.9^[35] for an image of a mother acting as caregiver and supporting her son’s health.

What do caregivers want? Research shows they want the following:

• Support, assistance, and practical help (e.g., finding others to assist with grocery shopping, going to the pharmacy, and food preparation)
• Honest conversations with the health care team
• Assurance their loved one is being honored
• Inclusion in the decision-making
• Desire to be listened to and their concerns heard
• Remembrance as a good and compassionate caregiver
• Assurance that they did all they possibly could for their loved one^[36]

Assess caregivers’ needs for further assistance, as well as their social support network. Assess their physical needs, sleep patterns, and ability to perform other responsibilities. Watch for signs of declining health, clinical depression, or signs of increased use of alcohol and drugs. Listen to their stories and provide presence, active listening, and touch. Assist them in identifying and using support systems and refer them to resources and support groups in the community as needed.^[37]

Cultural Considerations Regarding Death

When assessing patients, family members, and caregivers, it is important to respect their values, beliefs, and traditions related to health, illness, family caregiver roles, and decision-making. Information gathered through this comprehensive assessment is used to develop a nursing care plan that incorporates culturally sensitive resources and strategies to meet the needs of patients and their family members.^[38] See Figure 17.10^[39] for an image of a community grieving.

Nurses can acquire knowledge about how different cultural beliefs influence a patient and their family members’ decision-making, approach to illness, pain, spirituality, grief, dying, death, and bereavement. See Table 17.2 for a brief comparison of various spiritual beliefs about death.^[40],[41]

To review holistic nursing care that addresses the spiritual needs of patients and their significant others, refer to the “Spirituality” chapter.

Table 17.2 Comparison of Spiritual Beliefs about Death^[42]

A Good Death

Death is a physical, psychological, social, and spiritual event. Family members who witness the last weeks, days, hours, and minutes of their loved one’s life will remember the death for all their lives. Although death is often perceived negatively in the American culture, research has found several themes that define a “good death” when nurses and the interdisciplinary team are caring for dying patients and their families:^[43]

• Patient preferences are met, including preferences for the dying process (i.e., where and with whom) and preparation for death (i.e., advanced directives, funeral arrangements).
• The patient is pain-free with emotional well-being.
• The family is prepared for death and supportive of patient’s preferences.
• Dignity and respect are demonstrated for the patient.
• The patient has a sense of life completion (i.e., saying goodbye and feeling life was well-lived).
• Spirituality and religious comfort are provided.
• Quality of life was maintained (i.e., maintaining hope, pleasure, gratitude)
• There is a feeling of trust/support/comfort from the nurse and interdisciplinary team.^[44]

Nurses are often present during these final days and moments with patients during this difficult and sacred time.^[45] Read more about nursing care performed during this time in the “Care During the Final Hours” section. See Figure 17.11^[46] for an image of a statue named “Dignity Rainbow.”

Bereavement

Bereavement includes grief (the inner feelings) and mourning (the outward reactions) after a loved one has died. A bereavement period is the time it takes for the mourner to feel the pain of the loss, mourn, grieve, and adjust to the world without the presence of the deceased. Bereavement can take a physical toll on a survivor. It is associated with an increased risk of myocardial infarction and cardiomyopathy for survivors, and widows and widowers have an increased chance of dying after their spouses die.^[47] See Figure 17.12^[48] for an image depicting bereavement by family members.

A bereaved person should be encouraged to talk about the death and understand their feelings are normal. They should allow for sufficient time for expression of grief and should postpone significant decisions such as changing jobs or moving. It is also important to encourage them to focus on their spirituality to enhance coping during this difficult time.^[49] See Figure 17.13^[50] for an image depicting spirituality demonstrated by a bereaved family member.

Americans often deny the need to express grief or feel the pain that accompanies a loss. However, although painful, both are beneficial to healing. As part of the interdisciplinary health team, nurses are often at the front line of helping patients and family members cope with their feelings of loss and grief. The nursing role during the bereavement period includes the following:

• Enhancing coping
• Assessing and facilitating spirituality
• Facilitating the grieving process by supporting the patient and survivors to feel the loss, express the loss, and move through the tasks of grief
• Communicating assessments and interventions with the interdisciplinary team^[51]

Children

Children who have experienced the loss of a parent, sibling, grandparent, or friend experience grief based on their developmental stage. It can be normal grief or complicated grief. Children may be limited in their ability to verbalize and describe their feelings and grief. See Figure 17.14^[52] for an image of a grieving child.

Symptoms of grief in younger children include nervousness, uncontrollable rages, frequent sickness or accidents, rebellious behavior, hyperactivity, nightmares, depression, compulsive behavior, memories fading in and out, excessive anger, overdependence on the remaining parent, denial, and/or disguised anger. Children may not understand that death is permanent until they are in preschool or older. It is important to use the word “death” and not euphemisms like “gone to sleep” or “gone away.”^[53]

Symptoms of grief in older children include difficulty concentrating, forgetfulness, decreased academic performance, insomnia or sleeping too much, compulsiveness, social withdrawal, antisocial behavior, resentment of authority, overdependence, regression, resistance to discipline, suicidal thoughts or actions, nightmares, symbolic dreams, frequent sickness, accident proneness, overeating or undereating, truancy, experimentation with alcohol or drugs, depression, secretiveness, sexual promiscuity, or running away from home.^[54]

Play is the universal language of children, so nurses should use it therapeutically when possible. Encouraging children that their grief is “normal” gives them comfort. Refer children, parents, and families to grief specialists as indicated. Make sure families are aware of local support groups.^[55]

Parents and Grandparents

For parents, the death of a child can be devastating with a great need for bereavement support. For grandparents, the grief can be twofold as they experience their own grief, in addition to witnessing the grief of their child (the parent). Studies have shown that grandparents’ grief is seldom acknowledged.^[56] See Figure 17.15^[57] for an image of a sculpture depicting mourning for a child.

Spouses

The death of a husband or wife is well recognized as an emotionally devastating event, being ranked on life event scales as the most stressful of all possible losses. The intensity and persistence of the pain associated with this type of bereavement is thought to be due to the emotional marital bonds linking husbands and wives to each other. Spouses are co-managers of home and family, companions, sexual partners, and fellow members of larger social units.

Therapeutic Communication Tips

When communicating with the bereaved, it is more important to listen and be present rather than say the “right words.” It is also helpful to simply encourage silence. However, these phrases should be avoided because they can create barriers in therapeutic communication:

• Avoid statements like, “I know/can imagine/understand how you feel.” Even if you have been through a similar situation, you don’t know how the survivor feels. Instead say, “I’m sorry you have to go through this…” or “I know this is hard…”
• Don’t minimize the individual’s grief reaction with a statement like, “You should be over this by now.” Instead, say, “This process takes time, so don’t feel as if you need to rush through it.”
• Avoid statements that minimize the significance of the loss, such as, “At least you had a good life with them.” Instead, focus on exploring their feelings related to the loss, such as, “Tell me what your relationship was like.”^[58]

Completion of the Grieving Process

Grief work is never completely finished because there will always be times when a memory, object, song, or anniversary of the death will cause feelings of loss for the survivor. However, healing occurs and is characterized by the following:

• The pain of the loss is lessened.
• The survivor has adapted to life without the deceased.
• The survivor has physically, psychologically, and socially “let go.”^[59]

Letting go is a difficult process. One can let go and still find love and true meaning in the relationship they had with their loved one. Letting go does not mean cutting oneself off from the memories, but adapting to the loss and the continued bonds with the deceased.^[60] See Figure 17.16^[61] for a depiction of letting go by lighting a candle in memory of the deceased.

Self-Care

It is important for nurses to recognize that providing end-of-life care can have a significant impact on them. A nurse’s grief might be exacerbated when patient loss is unexpected or is the result of a traumatic experience. For example, an emergency room nurse who provides care for a child who died as a result of a motor vehicle accident may find it difficult to cope with the loss and resume their normal work duties.

Grief can also be compounded when loss occurs repeatedly in one’s work setting or after providing care for a patient for a long period of time. In some health care settings, especially during the COVID-19 pandemic, nurses do not have time to resolve grief from a loss before another loss occurs. Compassion fatigue and burnout occur frequently with nurses and other health care professionals who experience cumulative losses that are not addressed therapeutically.

Compassion fatigue is a state of chronic and continuous self-sacrifice and/or prolonged exposure to difficult situations that affect a health care professional’s physical, emotional, and spiritual well-being. This can lead to a person being unable to care for or empathize with someone’s suffering. Burnout can be manifested physically and psychologically with a loss of motivation. It can be triggered by workplace demands, lack of resources to do work professionally and safely, interpersonal relationship stressors, or work policies that can lead to diminished caring and cynicism.^[62] See Figure 17.17^[63] for an image depicting a nurse at home experiencing burnout due to exposure to multiple competing demands of work, school, and family responsibilities.

Self-care is important to prevent compassion fatigue and burnout. It is important for nurses to recognize the need to take time off, seek out individual healthy coping mechanisms, or voice concerns within their workplace. Prayer, meditation, exercise, art, and music are examples of healthy coping mechanisms that nurses can use to progress through their individual grief experience. Additionally, many organizations sponsor employee assistance programs that provide counseling services. These programs can be of great value and benefit in allowing individuals to voice their individual challenges with patient loss. In times of traumatic patient loss, many organizations hold debriefing sessions to allow individuals who participated in the care to come together to verbalize their feelings. These sessions are often held with the support of chaplains to facilitate individual coping and verbalization of feelings. (Read more about the role of chaplains in the “Spirituality” chapter.)

Throughout your nursing career, there will be times to stop and pay attention to warning signs of compassion fatigue and burnout. Here are some questions to consider:

• Has my behavior changed?
• Do I communicate differently with others?
• What destructive habits tempt me?
• Do I project my inner pain onto others?^[64]

By becoming self-aware, you can implement self-care strategies to prevent compassion fatigue and burnout. Use the following “A’s” to assist in building resilience, connection, and compassion:

• Attention: Become aware of your physical, psychological, social, and spiritual health. What are you grateful for? What are your areas of improvement? This protects you from drifting through life on autopilot.
• Acknowledgement: Honestly look at all you have witnessed as a health care professional. What insight have you experienced? Acknowledging the pain of loss you have witnessed protects you from invalidating the experiences.
• Affection: Choose to look at yourself with kindness and warmth. Affection prevents you from becoming bitter and “being too hard” on yourself.
• Acceptance: Choose to be at peace and welcome all aspects of yourself. By accepting both your talents and imperfections, you can protect yourself from impatience, victim mentality, and blame.^[65]

In addition to self-care strategies, it is helpful for nurses to obtain additional education in end-of-life care. See the following hyperlink for more information about obtaining a palliative care certificate for your portfolio.