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1. Introduction
2. Why Study Human Relations?
3. Human Relations: Personality and Attitude Effects
4. Human Relations: Perception’s Effect
5. Human Relations: Self-Esteem and Self-Confidence Effects
6. Summary and Exercise
7. Emotional Intelligence
8. Goal Setting
9. Continuous Learning
10. Summary and Case
11. Types of Stress
12. Symptoms of Stress
13. Sources of Stress
14. Reducing Stress
15. Summary and Case
16. Verbal and Written Communication Strategies
17. Principles of Nonverbal Communication
18. Nonverbal Communication Strategies
19. Public Speaking Strategies
20. Summary and Case
21. An Ethics Framework
22. Making Ethical Decisions
23. Social Responsibility
24. Summary and Case
25. Human Motivation at Work
26. Strategies Used to Increase Motivation
27. Summary and Case
28. What Is a Group?
29. Group Life Cycles and Member Roles
30. Effective Group Meetings
31. Summary and Case
32. Understanding Decision Making
33. Faulty Decision Making
34. Decision Making in Groups
35. Summary and Case
36. Understanding Conflict
37. Causes and Outcomes of Conflict
38. Conflict Management
39. Negotiations
40. Ethical and Cross-Cultural Negotiations
41. Summary and Case
42. Diversity and Multiculturalism
43. Multiculturalism and the Law
44. Summary and Case
45. The Nature of Unions
46. Collective Bargaining
47. Grievance Process
48. Summary and Case
49. Management Styles
50. Leadership versus Management
51. Summary and Case
52. Career Growth: Power Positioning and Power Sources
53. Career Growth: Behaviors and Change
54. Career Growth: Impression Management
55. Career Growth: Personality and Strategies
56. Summary and Case
Appendix
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Human Relations Copyright © by Name withheld per author's request is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.